Ruby Red, busted glass

To: neon-l@netcom.com
Subject: Ruby Red, busted glass
From: dead (ja)
Date: Tue, 26 Sep 1995 19:00:48 -0700 (PDT)
Reply-To: neon-l@netcom.com
Sender: owner-neon-l@netcom.com

Last week I just sold a job where the customer wants ruby red.  I love 
that colored glass, but it has sure made my life hell at times.

This morning, I received a UPS shipment from Dallas (there are no glass
tubing suppliers in Austin).  I basically received a poorly-packed tube of
red powder.  I had ordered 10 sticks of Technolux ruby (about $140 worth). 
I refused the shipment, but I know UPS doesn't cover glass, and I'm sure
I'll be hearing something soon from the supplier.  I usually get the "if
it breaks it's yours" line whenever I order this stuff. 

That's a shame, as I sure like ruby - and if it were just a little bit 
cheaper I could really sell alot of it.  I don't know  how good of a deal 
the rest of you get on it, but my best price here in Austin (from 
Houston, SA, or Dallas) is about 16.00 per stick.

This whole thing with the broken tubing has really made me ruby-shy 
again.  Does anyone else have this sort of delima?  Are you able to get 
insured freight?  And anything better than full-list-price 16.00?  I 
especially am curious about Ted, (being in Hawaii).

    -John Anderson


PS:  What would YOU do in this situation:  refuse to pay because the 
shipment arrived dammaged (and poorly packed, IMO), or fork over the 
bucks since they said "if it breaks it's yours"?

Follow-Ups:

Re: Ruby Red, busted glass

From: Joan Hoffacker <jhoffack@mathlab01.unl.edu>

Re: Ruby Red, busted glass

From: dead (ja)