Re: Broken ruby red (late reply)

To: neon-l@netcom.com
Subject: Re: Broken ruby red (late reply)
From: dead (ja)
Date: Thu, 12 Oct 1995 19:38:27 -0700 (PDT)
In-Reply-To: <951012195521_122590660@emout05.mail.aol.com> from "NeonDave@aol.com" at Oct 12, 95 07:55:31 pm
Reply-To: neon-l@netcom.com
Sender: owner-neon-l@netcom.com

Dave, I'll update you a bit on this story...

The supplier (in Dallas) shipped me a partial-case of Tecnolux Ruby under 
the condition that I accept responsibility for damage.  My condition to 
them was that is be "packed very, very good."

It arrived stuffed into a 4" mailing tube with about 1/4" of foam-plastic 
around the bundle of  sticks.  I refused the shipment, which sounded like 
a broken wind chime when flipped.  I felt they had not lived up to their 
end of the agreement.

There's a happy ending:  they accepted responsibility and have now 
shipped several bundles without so much as a chip.  I appreciated their 
accountability, but it seems a weird condition so place on a shipment.  UPS 
told me they indeed will pay for damage to glass tubing as long as it was 
packed with 4-6" of insulation around all sides."  They also said that 
all shipments (properly packed) were automatically covered up to $100.  
Addional insurance is obtainable at a reasonable price (if properly 
packed).  They pointed out that UPS ships thousands of 8' flourescent 
tubes daily with negligible breakage.

     -John Anderson

References:

Broken ruby red (late reply)

From: NeonDave@aol.com