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Setting the record straight
Posted By: SVP Neon Equipment In Response To: Re: EGL (predictably) jumps on the LED bandwagon (sean s)
Date: Thursday, 12 May 2011, at 6:37 p.m.
Sean,
Sorry for the slow reply. I have been very busy helping former Daco customers since they went out of business and left all their customers hanging. From what they have told me the “others” can’t be bothered to help them with replacement parts and repairs. But I’m certainly not turning them down or complaining. This gives me a perfect opportunity to add them to my customer base and a chance to acquire new electrode customers.
Although I do think it is warranted, I do not have the time to go into a detailed per-item response to many of your fabricated comments. To those I am not responding to I will take the liberty of quoting AndyB: “…everything Sean has said is far from the truth.” As for your claim that EGL is only marketing their led’s to the lighting industry, I think Tony D. covered the truth about it quite well and what a lot of people are now thinking and feeling, with perhaps the exception of John Anderson and a select few others.
Because most of your post was aimed at me I will comment on a few things you mentioned to set the record straight. Because you work for EGL and are their representative, in the context of this post when I use the term “EGL” or “you” it means the same thing and refers to you as EGL’s representative, EGL as a company, or both.
> I will not stoop to your level.
> Kinda funny how when you talk to people
> about your electrodes only offer that they
> are made from American glass, which I highly
> doubt. a few have said it was difficuclt for
> you to even say " made Off shore"
> let alone tell them China.Your statement “I will not stoop to your level” implies that you consider yourself above me. You may want to reconsider that after reading what I have to say.
Regardless of what I may or may not have said to certain EGL loyalists (it’s usually not hard to tell) and regardless of where SVP electrodes may or may not be assembled, certain facts remain whether EGL is willing to accept and admit to them or not.
Initially you said SVP electrodes were not a threat to EGL. This is the same approach and position EGL took when Masonlite electrodes were first offered to the U.S. market, and later Eurocom electrodes. But in each case, after a short time your tune changed. Your actions and comments about SVP electrodes is clearly history repeating itself. It is noteworthy that EGL does not attack the fact that Eurocom electrodes are made in Brazil where wages, and often quality, are on par with China, and you never attacked the fact that Masonlite electrodes were made in another country. (It makes me want to ask what kind of cars you all drive and where you *think* they were made).
Strangely, it took you well over a year to get your hands on some SVP electrodes to “examine”. After “examining” them you started emailing PhotoShop’d pictures of ‘bad SVP electrodes’ around, all the while making misleading comments and false statements to shop owners and neon personnel every chance you got. Not exactly what I would call taking the high road, but it's exactly what I would call being a threat to you.
On the other hand, I have my own collection of unaltered pictures of EGL electrodes with numerous quality issues. My collection includes tubulations that have pulled out of the end of the electrodes (I’m not talking about cracking after tipping off, I’m talking about the tubulation coming out of the electrode before it is ever used), discolored metal shells (before processing), glass jackets cracking while bombarding, cracked wire pinch areas that occur before, during or after processing, etc. And this doesn’t even cover your mercury electrodes fracturing the glass when the capsule is ”popped” spewing mercury all over. But the issue of the pinch cracking may be my favorite because it is so easy to determine the problem with a simple Polariscope: Improper annealing. Too much stress causes the pinch to crack - a continuing problem that EGL has had for years and can never seem to correct it long term (remember the pictures I sent you several years ago regarding this same problem?) I obtained most of my collection of pictures from former EGL electrode customers. The difference between us is, as much as I have been tempted when I hear what you have been saying about my products, I have not forwarded any of them to anyone. So if you were to “stoop to [my] level” I think it would be a step up.
When people ask me how my electrodes compare to others I tell them the best way for them to find out is to try them, examine them and decide for themselves. These conversations usually end with me sending them a generous number of samples of the two models of their choice. And these samples are not “hand picked” as others do. They are taken from boxes pulled from stock. I feel someone has to make at least 4 or 5 units with a particular model electrode for them to get an idea of how they process and how they like them. 1 or 2 units isn’t going to do it. That is why we send them 5 pairs (10 electrodes) of two different models (20 electrodes total) instead of just 1 or 2 pairs like most others send out.
Concerning the glass we use, we still have lead glass electrodes made with American lead glass. The lead glass we use is the EXACT same glass EGL used to use for your lead glass electrodes. It came from the same Sylvania glass plant in Kentucky that EGL purchased it from. EGL did not have an exclusive on purchasing that glass. So, whether you doubt it or choose not to believe it, and have even told people it is not the same glass, it is the same glass. As with EGL and others, we unwillingly will phase out lead glass electrodes in the months ahead as we switch over to the new lead-free glass. The new lead-free glass will also come from the same Sylvania plant in Kentucky and will be the exact same glass that EGL currently uses for your lead-free glass electrodes. There will be no difference.
The other components of our electrodes come from different parts of the world, which is why when someone asks where they are made my response is, “Where do you want them made?” I then explain to them what I have just explained here and why I asked them that seemingly silly question. My intent is not to be elusive or vague, but to inform people of the eclectic nature of the product. With that said, certain information is necessarily protected, and EGL is no different. Purchasing electrode components from different parts of the world is much the same as you do. (Please don’t insult us by saying every aspect of every component of EGL electrodes is “100% Made in the U.S.A.” and expect us to believe it).
> … neon L … Oh yeah site # 2 you have been banned from.
> Running out of sign sites.Name the two sites I have been “banned from”.
> Your box does not even have country
> of origin, which is a NoNo,Perhaps you should check to confirm this before jumping from the frying pan into the fire (no pun intended). I am not required to put the country of origin on the boxes. But if I did it would say “Product of the U.S.A.”
You see Sean, you/EGL think you know what I’m doing. You tell people you know what I’m doing and whom I’m doing it with (sounds like a soap opera, doesn’t it?) But the truth is, based on feedback I have received from many former EGL electrode customers, as well as “double agents” who like to talk, tells me you don’t have a clue.
Of course you do realize that if you do not reply to this post it only solidifies what myself and the others have said. If you do decide to reply (or get permission to) perhaps this time you will provide some hard facts.
Well, my 15 minute break is over and I have to get back to real business instead of monkey business.
Have a great day!
Mark
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