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Re: Eurocom Hg electrodes

Posted By: Stilman Young
Date: Sunday, 31 December 2006, at 6:24 p.m.

In Response To: Re: Eurocom Hg electrodes (GB)


> Here it is in a nutshell……

> It was about two years ago that we struck up
> the HG+ deal with EC at a sign trade show.
> The deal was plain and simple – purchase a
> total of 10 boxes of HG+ electrodes and EC
> will lease to us their “Proprietary”
> induction coil (device used to “pop” the
> mercury capsule). We promptly shook hands
> with the salesperson and were told that
> their induction coil was back ordered,
> delayed in customs from Germany so we would
> have to wait a few weeks – no big deal we
> thought. The verbal contract was sealed.

> In the meantime we secured a subcontract
> account to make several sets of channel
> letters and purchased 5 boxes of EC HG+
> electrodes. We were assured that our
> purchase of 5 boxes would count toward the
> required 10 to fulfill the free leasing
> option for the induction coil. The company
> that subcontracted us to make the letters
> use to be a EC user and use to have one of
> their induction coils. We purchased 5 boxes
> and produced the neon. About 2 weeks later
> the phone rang and we were told the
> induction coils had arrived. Here is where
> the dispute begins.

> We went down to their office in Texas and
> tried to purchase the 5 remaining boxes.
> Since the sales person was out we were
> unable to get the induction coil so we
> waited. We promptly got in touch with the
> salesperson and NOW we were told that we
> would be required to purchase 10 boxes all
> at once in order to abide by the terms of
> their contact. The initial 5 we purchased
> were null and void. As you can imagine we
> disputed this new found claim and the issue
> was escalated to the office manager.

> The office manager would not listen to
> anything we had said and told us that the
> salesperson was not authorized to make such
> a deal – all 10 boxes must be purchased at
> one time – no exception. As tempers flared
> she shrugged us off accusing us of not
> purchasing enough materials in the past to
> be considered a “good” customer and that
> this induction coil would better serve a
> larger revenue generating company – in other
> words it may be purchased by a customer who
> would use more electrodes than we would.
> Mind you we had just purchased almost 1 ton
> of coated glass from them – but that is
> insignificant in their eyes, and we had been
> a electrode customer for a few years. Based
> on the rudeness and insults from the office
> manager we declined any further electrode
> business with EC. We were directly told by
> the office manager that their salesperson
> did not have the authority nor was empowered
> to make us the offer.

> We mailed off the remaining 100 electrodes
> to a friend of ours who used their system.
> As you can imagine we found a new supplier
> of electrodes and we have been treated like
> gold ever since. We dearly miss you Tom
> Fling!
Tom was one of the finest saddly missed


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